Cash & costs
The money that actually moves into and out of the business's bank accounts over a period.
A business can show a profit and still run short of cash, for example when customers pay late or inventory builds up. Cash flow counts money when it lands or leaves, not when an invoice is issued. Lenders care about it because loan payments come out of cash.
Example: A contractor books $50,000 of profit in March but collects only $20,000 because two clients pay in May.
Customers & growth
The share of customers, or of recurring revenue, lost over a period.
Churn is usually measured monthly or yearly. Divide the customers lost during the period by the customers you had at the start. High churn means the business must keep replacing customers just to stand still, which raises the risk for a buyer.
Example: A cleaning company that starts the year with 200 contracts and loses 30 has a yearly churn rate of 15%.
Deal steps & documents
The day the money is paid and ownership passes from seller to buyer.
At closing, the signed documents and funds change hands, and loans and security are registered. Before that day, every condition in the purchase agreement must be met or waived, such as financing, the landlord's consent and final lien searches. Plan the first weeks of ownership before closing, not after.
Example: A purchase closes on June 30, and the buyer runs payroll for 12 staff the following Friday.
Taxes & regulators
The Competition Bureau's review of mergers and acquisitions in Canada to check they do not harm competition.
Larger deals must be notified to the Competition Bureau before closing when both the parties and the deal pass size thresholds. For 2026 the transaction-size threshold is $93 million. Almost all small-business purchases fall well below that, but the Bureau can still review deals that are not notifiable.
Example: A $2 million purchase of a local plumbing company does not need pre-merger notification.
Canada and US: Canada only. The US equivalent for large deals is an HSR filing with the FTC and the Department of Justice.
Customers & growth
What it costs, on average, to win one new customer.
Add up marketing and sales spending for a period and divide by the number of new customers won in that period. CAC means most when you compare it with how much a customer is worth over time. If CAC keeps rising, growth is getting more expensive.
Example: A gym spends $9,000 on ads and promotions in a quarter and signs 60 new members, so its CAC is $150.
Customers & growth
How much of the revenue depends on a few large customers.
If one customer brings in a large share of sales, losing that customer could sink the business. Buyers and lenders treat high concentration as a risk and may lower the price, ask for an earn-out or want proof the customer will stay. Look at revenue by customer for the top ten.
Example: A machine shop earns 45% of its $1.2 million revenue from one manufacturer.
Customers & growth
The gross profit you expect from one customer over the whole time they stay.
A simple version is average yearly gross profit per customer multiplied by the average number of years customers stay. Comparing LTV with CAC shows whether winning customers pays off. Use gross profit, not revenue, or the figure will look better than it is.
Example: A member who brings $400 of gross profit a year and stays three years has an LTV of $1,200, eight times a $150 CAC.